AtoB is a fast-growing fleet management and fuel card product that allows their customers to issue cards to their employees. Fueled by customer growth and increased risk, they were looking to establish their Risk Analytics and Operations team and make them independent of Engineering.
AtoB started using LogicLoop on the Fraud, Compliance and Risk side, and then expanded into Customer Success and Onboarding Operations as they grew, reduced their workforce and stared consolidating vendors in response to the 2023 environment. Now, they have 40+ users writing 200+ rules across different functions.
Some of the workflows in which AtoB Risk Team has found LogicLoop valuable are:
Recently, several fintechs were affected by a rise in onboarding fraud. AtoB wanted to implement a series of stringent checks that did not keep good users away, and were able to quickly iterate towards the best signals that reduced false positives while keeping bad actors at bay.
First party fraud has also been on the rise, so it was important that AtoB could very quickly detect and put an automatic rule in place to thwart suspicious ongoing activity. Some of the most common ongoing checks across fintechs like these are:
Credit collections is a big part of what generates the revenue for a business, and the risk team is incentivized to get ahead of customer behavior that's "slipping".
Since risk is truly an enabler for growth, some general workflows the AtoB team has benefitted from to keep risk and growth operations systems in sync with each other:
Recently, several companies were hit by a fraud attack involving 30+ stolen credit cards. This triggered some LogicLoop alerts that ended up catching hundreds of thousands of dollars of attempted fraud.
AtoB has benefitted from every aspect of the LogicLoop platform, including:
Overall, the rapid expansion of LogicLoop inside AtoB has saved the engineering team hundreds of hours, and the operations team has improved compliance, fraud loss and customer growth metrics.