CASE STUDY

How fleet & fuel card fintech AtoB runs risk and growth operations with LogicLoop

​The need for LogicLoop with growth

AtoB is a fast-growing fleet management and fuel card product that allows their customers to issue cards to their employees. Fueled by customer growth and increased risk, they were looking to establish their Risk Analytics and Operations team and make them independent of Engineering. 

How they use LogicLoop

AtoB started using LogicLoop on the Fraud, Compliance and Risk side, and then expanded into Customer Success and Onboarding Operations as they grew, reduced their workforce and stared consolidating vendors in response to the 2023 environment. Now, they have 40+ users writing 200+ rules across different functions.

Some of the workflows in which AtoB Risk Team has found LogicLoop valuable are: 

Onboarding Risk

  • Where onboarding data between providers does not match for KYC
  • Duplicated emails and signup information

Fraud Risk

  • Velocity and high # outbound transfers 
  • Suspicious decline codes
  • Too many bank accounts per customer 

Credit Risk

  • Failed payments, especially larger dues
  • Sustained negative balance
  • Sudden increase in credit risk 

Some general workflows the AtoB team has benefitted from:

  • Onboarding qualified applicants as quickly as possible
  • Surfacing good customers at churn risk for customer success attention
  • Keeping risk and growth operations systems in sync with each other 

Specific wins

Recently, several companies were hit by a fraud attack involving 30+ stolen credit cards. This triggered some LogicLoop alerts that ended up catching hundreds of thousands of dollars of attempted fraud.

Overall, the rapid expansion of LogicLoop inside AtoB has saved the engineering team hundreds of hours, and the operations team has improved compliance, fraud loss and customer growth metrics. 

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