LogicLoop and Internal Tools

LogicLoop is an end-to-end operations automation platform that can help reduce the burden of building and maintaining internal tools, while feeling like one.

If you’re trying to decide whether to use LogicLoop and/or build internal tooling, here are five questions to consider:

1. What is your core competency and opportunity cost?

Because the cost of building and maintaining an internal tool is so high, companies typically only do it when 1) their needs are custom, 2) it is a core competency, 3) they operate in an extremely restrictive data environment. Consider what else your engineers could be doing to further your product and scalability roadmap instead. LogicLoop is one of the most flexible vendor softwares to manage business logic, in that it feels like working with an internal tool. You can read from most business data sources and write to it, and write rules to express your business logic using just SQL or visual queries. LogicLoop isSOC2 Type2 compliant and follows all security best practices.

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2. What is the fully loaded cost of building an internal tool?

Successful internal tools are rarely a UI on top of a database. Consider the end-to-end business workflows you're supporting, and what other components you might need. LogicLoop is purpose-built to support end-to-end workflows in trust and safety, risk, data quality, customer success and growth right out of the box, with: 

• built-in case management system to assign and review tickets with dashboards to manage agent performance
• one-click deduplication to reduce alert fatigue and prioritize alerts
• queryable action logs for auditing and improving rule effectiveness over time

3. What controls do you need around mission-critical business logic?

Mission-critical internal tools have to build ways of protecting business logic in a robust manner. Since LogicLoop is meant for business-critical operations, you get built-in:

• version history of all edits made to each rule
• permissioning and rule approval workflows
• backtesting, staged rollouts and visualizations to help you iterate

4. How much integration bandwidth do you have?

While building an internal tool, you'll have to make sure your services LogicLoop makes it easy for you to integrate new data sources and trigger actions without writing code as you would in Retool to:

• parse data from JSON APIs into a table without code
• combine data across sources (e.g. Sheets with Postgres)
• self-serve creating test feature or aggregate tables
• trigger actions by just filling in parameters instead of writing API calls yourself

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5. What do you want the user experience to be?

Internal tool teams are often under resourced, and may not have design or product help. With significant user experience gaps, tools might create more manual work and fragmentation than the problem they're solving.LogicLoop has a team of engineers, product managers and designers working to make sure the end-user experience is intuitive and efficient.

Overall, you’d use LogicLoop for business experts to configure rules and automations with dashboards and case management. You’d build internal tools for custom needs central to your business.

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